Returns & Exchanges

At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.

1

Check Eligibility

Ensure your items are in their original condition, unworn, and with all tags attached, while verifying they do not fall under our hygiene exclusion list.

2

Locate Proof of Purchase

Gather your original store receipt or online order confirmation email to facilitate a smooth verification process.

3

Choose Return Method

Visit any Lovisa storefront for an immediate exchange or refund, or initiate an online return through our portal to ship the items back to our warehouse.

4

Receive Refund

Once your return is processed, a refund will be issued to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing