Frequently Asked Questions

Everything you need to know about shopping with Lovisa

What is your return policy?

We offer returns within 30 days of purchase for most items, provided they are in original condition. Please note that for hygiene reasons, earrings and body jewelry cannot be returned unless faulty.

How long does shipping take?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

Are your jewelry pieces nickel-free?

Yes, all Lovisa jewelry complies with international nickel-release standards, making them safe for most people with sensitive skin.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and 'buy now, pay later' services.

Do you offer gift wrapping?

While we do not offer a specific gift-wrapping service online, all items are shipped in protective packaging, and you can purchase signature Lovisa gift boxes separately.